PAYMENT, SHIPPING, EXCHANGES AND RETURNS
Here you can find details of Stylecamp's shipping policies and the procedure for requesting a return or exchange.
Which cards do you accept?
Secure transactions are powered by WixPayments who accept Visa, Mastercard and American Express.
Paypal payments are also accepted, where more payment options may be available.
No login account is required to shop at Stylecamp.
Can I cancel my order?
Please get in touch as soon as possible if you wish to cancel your order. Cancellations are accepted unless an order has already been dispatched.
In the event your item was already dispatched and you do change your mind, you can exchange or return your order upon receipt of your item. Please note that buyers are responsible for return postage and the original postage fee cannot be refunded.
Please see the returns/exchanges section for more details.
Where does my order ship from?
All Stylecamp items are handmade and shipped from my workshop in Folkestone, UK.
How are items sent?
As all items are handmade, please allow up to 7 working days for your order to be dispatched. The majority of items are made and shipped within 3-4 working days.
Your item will be sent neatly packed in tissue paper and ready to show off!
You will receive an email notification after dispatch with a tracking number for your order. Any problems with delivery, please don't hesitate to get in touch.
How long do items take to ship?
Estimated shipping times after dispatch are:
United Kingdom: 2-4 business days
Europe: 7-10 business days
United States: 7-10 business days
Canada: 7-14 business days
Australia, New Zealand and Oceania: 7-14 business days
Rest of World: 7-14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. I'm not responsible for delays due to customs.
Please contact me prior to ordering if you have an event you need your item for and I'll do my best to advise/accommodate you. Faster shipping via UPS is available at extra cost, however delivery estimates are not guaranteed.
What are the shipping costs?
Shipping costs vary from size & weight of the overall package and every effort is taken to keep postage costs as low as possible. Please see Shipping Costs and Delivery for more information.
Stated shipping costs via Royal Mail include tracking & insurance for peace of mind, but do not include any international taxes or customs charges. Stylecamp is not responsible for these fees.
Where multiple items have been ordered and postage seems quite high, in some cases a partial refund may be due. Feel free to message me with your requirements prior to ordering and I'll be happy to create a personal quote.
Will there be a customs charge?
Dependent on your country of residence, you may be subject to a customs and/or VAT charge for importing goods. From January 2021, this now includes countries within the EU.
Buyers are responsible for any customs and import taxes that may apply. Stylecamp is not responsible for delays due to customs.
Can I return my item if it's not right?
I gladly accept returns or exchanges if your item doesn't fit or is otherwise unsuitable. Please contact Stylecamp directly within 7 days of delivery with your request for a return or an exchange.
Items need to be sent off within 14 days of a request for a refund/exchange.
Items are returned or exchanged only upon receipt of the item in its original, unworn condition. Stylecamp cannot offer refunds or exchanges on items that are returned soiled or damaged, so please take extra care when trying on items to avoid the transfer of make-up or deodorant.
Refunded returns are for the paid value of the item only and exclude postage, unless an item is found to be faulty. Please contact Stylecamp immediately if in receipt of a faulty item.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
What if my item is faulty?
In cases of faulty items, please contact me within 7 days of receipt of your item, providing evidence of the issue, and I will do all I can to make it right.
You have the option to either a refund or replacement of your order.
Do I have to pay to return my item?
Return postage is the responsibility of the buyer, so please ensure you pay correct postage, fill out relevant customs forms correctly and obtain proof of postage.
All returns must be marked clearly on the outside 'return order'. Please note that the original postage paid cannot be refunded, unless an item is found faulty.
Can I exchange my item for a different size or colour?
I gladly accept exchanges if your item doesn't fit or isn't suitable. Exchanges are for a different size or colour of the same item only.
Please contact Stylecamp directly within 7 days of receipt of your order with your request for an exchange.
Items need to be sent off within 14 days of a request for an exchange.
Buyers are responsible for return shipping costs.
Items are exchanged only upon receipt of the item in its original, unworn condition. Please take extra care when trying on items to avoid transferring make- up or deodorant marks. Stylecamp cannot offer refunds or exchanges on items that are returned soiled or damaged.
Requests for an exchange are sent on without an additional postage fee.